Wednesday, May 27, 2020

VistaPoint Software Release Notes 

RELEASE NOTES (historical changes)


Recent software updates


Build History 

Build (Pre-Release)

Features and enhancements

  • [TT3331719] Track time user clicked "Page" inside Call Tracker and Call Assist Modules.
  • [TT3332235] When clicking Call Assist "page button", dial a speed dial instead of using an InformaCast message and group.


Bug fixes

  • [TT3332169]External Directory numbers not populating Number To Call field. Follow up.
  • #20666    External Directory list does not keep selection when tab is switched back and CSV data source is used.

WebConsole build_4.4.79.10 (Internal Build)

  • [TT3332144] Fix: WebReports statistic issues being raised
  • [TT3332174] Fix: WebReports: PDF different from CSV using same parameters


WebConsole build_4.4.79.9 (Internal Build)

  • This build contains most recent Finesse widget version with all features through v4.4.79.8 except for TT3332006 Finesse Panel Failover using Primary/Secondary tags


WebConsole build_4.4.79.8 (Internal Build)

  • [TT3332174] WebReports: PDF different from CSV using same parameters [Fixed differences between Agent Statistics (incoming) and Queue Statistics reports]

WebConsole build (Internal Build)

  • [TT3332194] Agent cannot log into the VistaPoint / Finesse panel [additional logging related with uccx stats issue]. Patched Finesse widget version (v4.4.79.7001) has improved logging related with uccx statistics. Can you deploy this version on customer site and wait till incorrect uccx stats will be noticed. It would be great to do screenshot with two Finesse widgets (one with correct uccx data and one with incorrect). Please include timestamps. After that Finesse widget logs from the period when issue was noticed should be collected. Log location: iQ NetSolutions\VistaPoint Enterprise\Plugins\FinesseWidget\logs\

External Directory Service Build)

  • [T3332206] ExtDir stops process HL7 messages due to stuck DB record. Patch contains following changes:
    • Disabled HL7 error on A03 (discharge) event. Now if ExtDir service gets an exception during processing of A03 it will print error in ExtDir log and send ACK to EPIC about correctly handled message. A03 (discharge) event marks patient records in DB for deletion. In case this event is handled with exception then patient records can stay unmarked. This is not a big problem because such records will be deleted after some time by periodical task which deletes old/unused entries from DB.
    • Added failover in case of multiple sequential errors. If primary ExtDir service fails correctly handle 20 sequential HL7 messages then it stops response to failover ping requests. HL7 flow processing failovers to secondary ExtDir service. Primary server keeps trying process messages and if it succeeds then it starts respond to failover ping request again. HL7 flow processing backs to primary server.
    • Added notification about failed A03 (discharge) event handling. In case ExtDir service fails handle A03 it prints following error message in ExtDir service log file:
    • Failed correctly discharge patient. patientID: XXX. Visit number: YYY. Patient visit data will be deleted with old inactive data.

Build (GA Release)


  • [TT3332189] Fix: WebConsole, External Directory (LDAP): Attribute editor auto-creating custom attribute and number to call field not populating on click of data
  • [TT3332187] Fix: Finesse failover did not back to primary server

Web Reports

  • [TT3332174] Fix: WebReports: PDF different report differs from the CSV report using same parameters
  • [TT3332176] Fix: WebReports, remote database: No longer storing call records

External Directory service

  • [TT3332188] Fix: Having to manually adjust a External Directory script file in order for the installer to run
  • [TT3332186] Fix: Older patients are still not deleting from the DB

Build (Internal Build)

  • TT3332169 Fix: External Directory numbers not populating “Number To Call” field. This is follow up work per customer requirements.


Build (Internal Build)

  • #12463  Fix:  VPConsole highlight settings are cleared


Build (Internal Build)

  • [TT3332169] Fix: External Directory numbers not populating Number To Call field. Follow up.


External Directory build (Internal Build)

  • [TT3332146] HL7 editable notes is not behaving as expected
  • [TT3332171] Notes Fail to Update
  • [TT3332170] Issues with A08 event


Build (Internal Build)

  • [TT3331531] VistaPoint Integration with AD - basic features. Added AD Authentication support for DeskBar:
  • "Login" / "Logout" action added to DeskBar menu (AD authentication only).
  • Checkbox "Automatic login" added to DeskBar properties window.
  • Search field indicates if DeskBar is logged off.
  • [TT3332153] Deskbar installer certs.
  • [TT3332169] Fix: External Directory numbers not populating Number To Call field.
  • [TT3332154] Fix: Agent Greeting error - [VP99391] Agent Greeting module.
  • #12164    Fix: VPMedia crash on stop when failed to initialize. Same error in possible in CiscoSIM and TapiStart. Possible random crash of VPMedia when using higher logging levels.


Build (GA Release)


  • [TT3332119] Fix: Console Companion Do Not Refresh External Directory List Update includes following patches: VPConsole v4.4.78.27.u1, VPConsole v4.4.78.27.u2 and VPConsole v4.4.78.27.u3
  • #11993 Fix:  ExtDir refresh issue when same patient record has multiple visits.


Build4.4.79.1 (Internal Build)


  • [TT3332111] Fix: Agent Greeting randomly playing other agent's greetings. Added additional logging and partial fix for cases when extension is used by different operator in another shift
  • [TT3332130] Enhancement: Caller ID in call list of Call Assist. Standalone console fix to support Caller ID in Call Assist: internal task: #11783 CallAssist receives incorrect CalledID


Build (Internal Build)

  • [TT3332106] Enhancement - Call Assist needs to identify which fields need to be completed prior to saving.


Build (Internal Build)


  • #10458 Enhancement - Verify if PCE works fast enough while having many route points and agents online.
    • Increased data processing speed under a heavy load.
    • #10911 Enhancement - Add hints for toolbar buttons, and make them accessible via main menu.
      • The hint text is shown when user hovers over the “Beep” or “SMS” button using their mouse.
      • "Beep" and "SMS" commands added to the main menu Calls list.
      • [TT3332074] Enhancement - Allow "Beep" button to be assigned keyboard shortcut.
      • [TT3332075] Fix: Issue installing VPMedia x64.
      • [TT3332103] Fix: Call Assist showing multiple records that never leave.
      • #10901 Fix: Cannot define custom shortcut for "Beep" command.

Build (Internal Build)


  • [TT3332063] Fix: CallTracker: Not appearing in dropdown list of webview tab after fresh install [added https support]
  • [TT3332064] Fix: Finesse Widget: no longer appears in panel when accessing WebConsole via https [added https support]
  • [TT3332089] Enhancement: Call Assist needs to be supported in a secure SSL environment [added https support]
  • Note: See Configure_WebConsole_widgets_for_https guide for more details how to configure WebConsole widgets to support https


Build (Internal Build)


  • [TT3331927] Enhancement: Need ability to edit Note Field [WebConfigurator improvements]
  • [TT3332006] Enhancement: Finesse Panel Failover using Primary/Secondary tags [In Finesse widgets added Primary/Secondary Finesse server feature] Note: Finesse server failover is implemented in Finesse widget not in WebConsole. Therefore, failover will work regardless of where widget is shown (iWebConsole or Console Companion).
  • [TT3332069] Fix: WebConsole: Inability to perform a call pickup when the other operator is on a call


External Directory

  • [TT3331966] Enhancement: WebConfigurator improvement when mapping CSV File [Improvement added in HL7 SQL configuration only]
  • [TT3331998] MongoDB does not appear to be purging old records [added SQL DB support for HL7 data]
  • [TT3332016] Enhancement:  External Directory Service EPIC Feed - add support for PV1 and PV2 segments [Added support of required PV1 and PV2 segment fields]
  • [TT3332078] Enhancement: Epic HL7 feature improvements specific to SH
  • #10914 Remove sensitive data from ExtDir service log

Build (GA Release)


  • [TT3332070] Fix: SIM install issue
  • [TT3332071] Fix: Client install issue Both issues are regress errors after:
  •  #10002 CSTAGateway leaves previous version in program files after upgrade.
  •  #10035 Client and Server setup allow downgrades that don't work correctly. Fixed by rolling back updates #10002, #10035.



Build (Internal Build)


  • TT3331918 Enhancement- Added keyboard shortcut to reset layout via CTRL + -
  • TT3332051 Enhancement - Support sending message to Pagers via email.
    • New button "Beep" added to the User toolbar.
    • New menu item "Beep" added to the External Directory context menu.
    • New property tab "Misc 3" added to the Options window.
  • TT3332065 Enhancement - Support templates for pager messaging.
    • Template management added to VPConsole Options tab "Misc 3".
    • Beep button and External Directory context menu now displays list of redefined message templates.
    • Beep button opens last used template when pressed directly without template selection.
  • #10752    Increase iQenumtapi resistance to TSP errors.


Bug Fixes

  • [TT3331961] Not all Console able to load content until after server reboot. Implementation of status pushing (StatusSender) at server side reworked to avoid            race conditions during Console/Server start/stop.
  • [TT3332039] Parked Calls Panel name disappears.
  • [TT3332050] Call Highlighting cannot use the same search string for different columns.
  • [TT3332061] ICM Feature (TT3332000) Unable to register user.
  • #10002    CSTAGateway leaves previous version in program files after upgrade.
  • #10035    Client and Server setup allow downgrades that don't work correctly.
  • #10669    Duplicated ExtDir records after CSV file modification.


Other Changes

  • #10316    VPClient install creates some files hidden without a reason.
  • #10788    CiscoSIM configuration window refactored due to maintainability issues.


Build (Internal Build)

  • [TT3332048] Adapt InformaCast Mobile messaging to support a large number of telephone numbers.

Bug Fixes

  • TT3332053 WebConsole user licensing is broken after .24 upgrade. This is regress bug after TT3330003 has been implemented. Fixed by reverting part of TT3330003. Now license can't be released from the application older than

Build (Internal Build)


  • TT3330003 Enhancement – Feature to allow the admin to release licenses and see DN that is being used. Currently VPConsole and VPDesktop applications are supported.
  • TT3331911Enhancement – Allow Call Parking from a Finesse Agent line. Implemented ability to park calls from Finesse lines without consuming the line's busy trigger.
    • Feature is available through CiscoSIM call automation (needs to be enabled).
    • To enable parking from Finesse lines, specify the directory numbers that should use the feature inside the Configurator ("Cisco SIM" -> "Call automation") in the "Assisted Park" section. Automation devices must also be specified as they are a requirement for the feature. From then on, if a call is present on an assisted park line, the Finesse (assisted) park feature will be used instead of regular parking.
    • Note: When a parked call reaches the recall timeout (reversion timer), the call will be redirected to the primary (VistaPoint) agent line.
    • Installation requirements:
      • CiscoSIM v4.4.78.24 or higher
      • VistaTDS v4.4.78.24 or higher
    • Console clients do not have to be upgraded to take advantage of this new feature.
    • Limitations and Warnings:
    • Finesse (assisted) park does not support the "Park For" feature. If "Park For" is used - the call will park, but will not be visible to the target agent of the "Park For" command. Call will also contain the regular park comment. This limitation will be removed as a separate enhancement with a later release.
    • Automation devices for Finesse (assisted) park are shared with devices used for the "pullback of sent call" feature.
    • Make sure to increase the busy trigger on the primary agent line. The Finesse (assisted) park operation will not repark the call if it cannot be safely transferred back to the parking agent which means that the call will be dropped.
    • Call protection interval should be set when using the feature. See bug fix of TT3331916.
  • TT3331989Enhancement – VPWatchdog should auto-detect service executable from service name.
    • Note...Every user needs to enable number highlighting in internet explorer by:
      enabling command bar at the top of a browser-> in command bar user can click IQ icon -> in the opened window check "turn number highlighting on".
      In the same window users can customize number patterns and enable short numbers. At the moment country flags are still displayed on short numbers.
  • TT3332027 Enhancement – Register InformaCast Mobile (ICM) receivers automatically. Current implementation is limited to 1,000 phone numbers registered in the InformaCast Mobile system.
  • TT3332033 Fix – The VP Click-to-Call Application only looks for 10 digit numbers in IE.


Bug Fixes

  • #10642 Fix – IM registration fails and wrong message is displayed to the user if license is not available on startup
  • TT3331916Fix – Unable to use the “join call” function on calls arriving from Finesse Join call operation would fail when the latency between CiscoSIM and UCM was low. Administrator needs to adjust the call protection interval inside the SIM startup Options for the feature to work correctly.
    • Call protection interval recommendations:
      • Set the initial value to no more than 150 milliseconds (should never be that high) and experimentally adjust to the lowest possible amount.
      • For safety - add an additional 10 milliseconds to the experimentally determined value as a buffer.
  • #10595 Enhancement – Improve speed of list forming algorithm for ExtDir.


Compatibility Notes

  • Standalone applications, which already have fully implemented license release support (1) reacts differently from those, which doesn't have this support (2):
    • (1) Client is disconnected from the server, notified that license is released and asked if he would like to reconnect;
    • (2) Client is disconnected from VistaTDS server without any notification. In this case application begins to reconnect almost immediately.
  • Since it is impossible to register with VistaTDS after previous registration has failed because of unavailable license, the user of the old standalone application needs to do manual restart in order to get released license (Bug #10642)


Build (Internal Build)


  • TT3331940 Fix – After patching the SQL on the secondary box we see "no widget license". Also fixed issue #10555 GetFeatureLicenses request support, which is related to the main above problem.
  • TT3331929 Enhancement - Modify CPS when displaying Code Calls. Fix regress when displaying multi-line text in CPS popup dialog.
  • TT3332016 Enhancement – External Directory Service: Add support for PV1 and PV2 segments in EPIC feed. New supported fields: pv1_2, pv1_16, pv1_18, pv1_19, pv2_24, pid_29, pid_30. 
  • TT3332029 Fix – Bug introduced in Ext Dir Service with
  • TT3332030 Fix – Agent Greeting is having issues with calls that are autoparked as part of the ACD queuing
  • TT3332031 Fix – The Call Assist panel contains a grey box upon launch of the console
  • TT3332041 Fix – The “TDS not responding messages” with over 14K WatchDog restarts
  • #10534Enhancements to InformaCast Mobile (ICM) SMS messaging:
    • Extend communication error messages
    • Reduce communication timeout interval
    • Do not send empty SMS messages
    • Limit maximum length of the message
    • Do not send SMS message if receiver's device is disabled
    • Disable message text editing if this field is locked by template
    • Verify if provided user token has enough permissions
  • Updated CPS– Executive.cpsjs (default CPS for Console, Desktop and Agent Console) updated to cover main demo scenarios:
    • Script Debugging (flags, logging to console log, logging to separate file)
    • CPS Lookup
    • BLF Group lookup
    • simple Color Coded 'Blue line' support
    • simple hunt group tagging
    • Custom Alerts (Color coded)
    • URL Popup
    • CrmPopup
  • NOTE: All CPS features are disabled by default, and should be enabled as needed.


WebConsole (Internal Build)

  • TT3332017 Fix – WebConsole, External Directory (LDAP): After changing the protocol to LDAPS and saving, it reverts back to LDAP
  • #10535 Fix – Add support for Tomcat 8 Ext Dir Setup
  • NOTE: TT3331940 requires server side components of matching version.


Build (Internal Build)



  • TT3331916 Enhancement – Provideability to “join call” function on calls arriving from Finesse Implemented support for shared line calls.
  • TT3331927 Enhancement – Need ability to edit Note Field. In order to use this feature the External Directory Service and VPConsole versions must match.
  • TT3332000Enhancement – Add support for InformaCast Mobile to allow Consoles to send Text Messages to devices
    • New property tab "InformaCast Mobile" added to the Options window
    • New button "SMS" added to the User toolbar
  • TT3332015 Enhancement – Call Assist needs to support drop-down box for the input field
  • TT3332021 Fix – The option “reset settings to default” for a restricted user with Windows 10

Build (Internal Build)


  • TT3331762 Fix – Google Calendar Plugin - ID Generator installer not included in recent builds
  • TT3331975 Fix – Callers are not being redirected when No Agents are available Regress bug fixed. There was an issue: ACD rule "if all agents busy" is applied to the parked call, thus causing unwanted redirection.
  • TT3332018 Build .20 May have affected support of Custom Attributes in CSV files
  • TT3332022 VPLicSrv Fix – Crash when licenses are removed
  • TT3332020VistaTDS Fix – Service has stopped running  ( testing). Following issues have the same cause and are fixed by single change in VistaTDS ACD module:
    • TT3331803 VistaTDS Service has stopped running LAB testing
    • TT3331994 Server became unavailable message seen several times in testing
  • TT3331831 Enhancement – Add support for 10-digit numbers in CPS. See compatibility notes
  • TT3332011 Enhancement – Make search fields name font adjustable

Compatibility Notes


  1. CPS MyExt, Ext, Caller and Line properties were changed to string. Scripts included with the consoles were not affected by this change, but scripts written in previous versions that specifically utilized these properties as a number and not as a string could be not working as intended.
  2. For example:
    1. Let's say cps.MyExt is 5020 and we want to make a call like this cps.MakeCall( cps.MyExt + 1 ).   Before the change cps.MyExt + 1 would mean 5021 after this change the number it will try to call will be 50201.
    2. If we would try cps.MakeCall( 1 + cps.MyExt ) before the change it would call 5021 after the change it will try to call 15020.


build_4.4.78.20 (Internal Build)


  • [TT3331916] Enhancement – Need ability to join calls arriving from Finesse
    • Applied additional modifications to the already implemented enhancement.
    • An internal solution will be used for joining calls for devices (88xx series phones) where joining across lines is no longer support by those devices.
    • NOTE: Additional enhancements for joining Finesse calls will be in .21
  • [TT3331976] Enhancement - Provide method for checking how many times a call that has been AutoParked loops (VistaPoint ACD Module)
  • [TT3332006] Enhancement - Finesse Panel Failover using Primary/Secondary tags. Description:
    • URL format in WebWiggets and WebView configuration supports tagged and alternative addresses.
    • Tags and alternatives are written between braces in following formats:
    • {item}  
    • {item1,item2}
    • where item is any text except '{', '}' and ',' possibly containing tags:
      • Server - follows currently connected VistaTDS server (primary or secondary)
      • PrimaryServer - currently configured VistaTDS primary server
      • BackupServer - currently configured VistaTDS backup server

Note: item2 is used when connection to the item1 is lost or item1 has incorrect name. This works both ways from item1 to item2 and vice versa

    • All tags are case insensitive.
    • There can be only one variable part '{xxx}' in url
    • Variable part may contain more than just ip address or server name.
      • Examples:
      • http://{Server}:8008/agentStatusWidget
      • http://{Server,}:8008/agentStatusWidget
      • http://{,VistaPoint2}:8008/agentStatusWidget
      • http://{PrimaryServer:8008,SecondaryServer:8088}/agentStatusWidget
  • TT3332010] Enhancement Need to increase font size on Ext Dir Tabs
  • [TT3332011] Enhancement Make search field font adjustable


  • [TT3331991] Within the finesse widget we are seeing the oldest call in UTC format
  • [TT3332005] Enhancement - Need ability to manually initiate a Call Assist Code Call.


Bug fixes

  • [TT3331975] Fix: Callers are not being redirected when No Agents are available
  • [TT3331999] Fix: Ext Dir changes color on all records that do not have an associated phone number
  • [TT3332008] Fix: After upgrading my client to  it will no longer run
  • [TT3332013] Fix: Console crash when invalid regular expression is entered
  • #10331 Agent can receive offering call if logs out in busy state
  • #10359 Comment for recalled call that is redirected isn't visible to the user
  • #10371 Possible crash if ExtDir text length exceeds 255 symbols
  • #10381 Users list is printed to the server log file periodically


Other changes

  • TT3331982 Some functionality lost after implementing TT3331126 (requires patch and will be fixed in .21)


build_4.4.78.19 (Internal Build)


  • [TT3331967] Enhancement - Trigger alerts based on called number from a non-monitored devices
  • [TT3331977] Fix: Tenanting visibility restrictions are not behaving normally
  • [TT3331995] Fix: Toolbar layout not being saved in VPConsole
  • [TT3331990] Fix: Deskbar: Extension is not capable of placing calls" error
  • [TT3332003] Fix: Outgoing mail (SMTP) parameters are lost after creating new Emergency group
  • [TT3332004] Fix: Deskbar is not saving Emergency Alarm parameters when nothing else changed
  • #10177 Incorrect WebWidgets visibility when running multiple instances of Console on the same PC
  • #10204 Queue Display shows old On-call information when agent logs back in after RNA event
  • #10262 Queue Display shows wrong state if agent logins having non ACD call
  • #10289 Refactoring: Move Emergency panel to separate project (static library)


Compatibility notes

  1. [TT3331967] Trigger alerts based on called number from a non-monitored phone:
    1. Feature is 100% supported when using matching version ( of VistaTDS server,
    2. CSTAAGteway, WebConsole, CallAssit Widget, Standalone Consoles an VPDeskbar.
    3. If VistaTDS server version is older than client version then new option won't be available.
    4. If Clients are older that then new option (emergency on incoming calls) -- if configured -- will be treated by clients as older emergency call option (outgoing emergency call).



  • [TT3331967] Enhancement - Trigger alerts based on called number from a non-monitored phone
  • [TT3331997] Fix: VPConsoles not displaying the correct patient discharge date [No discharge date prior admission date]

build_4.4.78.18 (Internal Build)


  • [TT3331977] Update Agent State inside the Queue Display Panel to show when and agent is "Connected" to a call. Also provide connected party info. Note: Queue Display refresh time interval depends on ACD parameter "Processing timeout" (default 3000 ms) requires upgrade to both server and client if prior to


  • Enhancements to Call Assist:
    • Added a text box for procedure (see documentation):
      • Text area value can be set in procedure property 'Text' (1)
      • Text area supports html formatted text. 'Text' field value used in screenshot example:
    • Added user friendly name for procedures
      • Procedure property 'Paging Procedure' should match InformaCast message title (1).
      • Procedure property 'Title' indicates procedure name visible in Call Assist window (2).
    • [TT3331980] Fix: Ext Dir Service Mapping of HL7 data is updated only when new data field isn't blank

 Bug Fixes

  • [TT3331965] Fix: WebReport appears to never complete when specifying multiple agents
  • [TT3331984] Fix: Clients are not able to connect to server. Race condition when starting read/write threads for socket eliminated.
  • [TT3331983] Fix: ACD incorrectly determines oldest call. Now functions "Answer device" and "AnswerGroupDevice" will correctly find oldest call.
  • [TT3331904] Popup alerts are being triggered for numbers with leading "0"
  • #10163    InformaCast page dialog not filled with message from CallAssist widget

build_4.4.78.17 Enterprise (Internal Build)

  • #9216 Syslogger is missing WebConsole logs.

Syslogger enhancements:

    • Correctly recognize installed version of Tomcat (32 bit vs 64 bit, tomcat7, 8, etc)
    • Indicate (warning message) about multiple tomcat /WebConsole installations
    • Add missing logs and configs of WebConsole and WebWidgets 
    • Suppress many surplus error messages
    • Use compact form of TapiInfo

NOTE... Syslogger now uses PowerShell script to collect event information.

So PowerShell must be available on server (might be disabled by administrator).   

  • #10068 Syslogger (SysGetEvents.ps1) script performance optimized when exporting Windows logs
  • #9972 Handling Clear Call request from WebConsole

Bug fixes

  • #9934 External Directory issues:
  • #9943 VPConsole: ExtDir panel search by custom attribute works incorrectly when data mixed
  • #9932 VPConsole: CSV ExtDir options does not store custom attributes
  • #9980 ExtDir panel doesn't keep custom search fields while switching display option.
  • #9951 Bad columns list in ExtDir data source
  • #9946 ExtDir options allows to create duplicated custom attributes
  • #9947 VPConsole: ExtDir panel shows incorrect custom attributes when multiple directories used
  • #9948 VPConsole: ExtDir Panel columns duplicates when using ExtDir Service
  • #9973 VPConsole: ExtDir panel columns duplicated when custom attribute recreated
  • #10024 Fix possible race condition on external directory refresh
  • #9986 Queue Display incorrectly shows status "Busy" although agent is not busy right now
  • #9992 Busy status is not updated in Queue Display if using long extensions
  • #9999 Directory access parameters "User DN" field doesn't trim leading and trailing whitespaces
  • [TT3330886] Fix: Console incorrectly reflects multiple conferences in call list
  • [TT3331020] Fix: eldump crashes when running SysLogger on Windows 2012
  • [TT3331960] Fix: Recent Busy Code Changes Broke Queue Display
  • [TT3331970] Fix: Possible TSP issues:
    • Significantly reduce number of axl::getPhone requests per each line on the same device
    • Cache short term AXL requests (axl::getPhone) to be reused on other line of the same device
    • Move lengthy device registration processing to separate thread
  • #10010   Multiple misleading errors 'lineGetAddressStatus failed' during startup
  • #10046   Agent loses specific busy code if logs out a single queue
  • #10001   Finesse widget shows no data after auto-refresh

 Other changes

  • [TT3331951] Fix: MediaService shows as dangerous when downloading. Media Service setup files are now signed.
  • #9979 log files contains unnecessary multiple messages 'logging level set to' and 'ReadLogLevel dc log level'
  • #10016 Consistency requirement: ensure uninitialized parameters are not used
  • #10083 Usability enhancement: VistaTDS service can now be restarted without restarting VPLicServer           


External Directory Service

  • [TT3331963] Fix: MogoDB logs consuming more space than expected
  • [TT3331980] Fix - Ext Dir Service Mapping


build_4.4.78.17 WebConsole (Internal Build)

  • [TT3330754] Enhancement - Display dialog to users that get logged out of their queue(s)
  • TT3331722] Fix: Font and spacing differences in the WebConsole versus the Console or Desktop Companions
  • [TT3331915] Fix: Users are seeing stuck status in WebConsole
  • [TT3331931] Fix: Finesse Widget Queue statistics data missing
  • [TT3331956] Fix: CSV data source attributes mapping [WebConsole Configurator + WebConfigurator]
  • [TT3331972] Enhancement: Call Assist Feature to select code type

 Note: [TT3331915] requires server side components with matching version. Other fixes do not require server side upgrades


build_4.4.78.1601 WebConsole

  • [TT3331985] Enhancement - Call Assist electable recipient groups. Notes: Added “Paging Group” property in ‘Procedures Groups’ and ‘Procedures’ configurations (see screenshot in description). Paging group field value should match InformaCast Recipients Group. In that case ‘Click to Page’ opens popup with preselected matching recipients group.

Build_4.4.78.16 (GA Release)

Features and enhancements

  • [TT3331956] Fix - CSV data source attributes mapping.
  • [TT3331757] Resolved issue with Join Call when there are many ACD Queues
  • [TT3331955] Provide options when using the “Refresh” button inside the Phonebook


Bug Fixes

  • [TT3331943] CSV External Directory not searching all fields
  • [TT3331953] Fix: use of the “pull back feature” is creating system outage
  • #9899 Fix: TT3331916 Extra conference member when "Join across lines" is used
  • #9895 Fix: VPConsole: ACD Log in button image corrupted
  • #9915 Fix: VPConsole: ExtDir panel remains old data when directory disabled
  • #9918 Fix: VPConsole: ACD QueueView - After dragging header items the Queue View becomes deformed
  • #9919 Fix: VPConsole: ACD QueueView - Queue View doesn't show queue info although the queue contains at least one agent
  • #9920 Fix: VPConsole: ACD QueueView - During "My Queues" mode Queue View display shows empty queue
  • #9956 Fix: CTE broken in


Features and enhancements

  • [TT3331923] Enhancement – Allow Finesse agent to go back to “Ready” if in “Wrap up” state. 
  • [TT3330779] Enhancement – Add Reason Code(s) for Make Busy while logged into queue.
    • New button "Busy Codes" has been added inside VPConfigurator -> PCE General -> ACD configuration.
    • Entered busy code will be visible for use by agents
    • There are two default busy codes:
      • id_not_answering (if agent not answering)
      • id_decline (if agent declines offering call); both codes are used automatically.
    • VPConsole button "Busy" now contains an additional arrow icon for dropdown menu. An agent can choose defined busy code or enter custom text.
      • Selected Busy status will be displayed inside the Queue Panel
  • [TT3331126] Enhancement – Show who is logged into each queue. The old queue view was removed and instead new one with tree like structure containing queues and agents (their status, comments, etc') introduced.
  • [TT3331910] Upgrade BCGPro to version 29.0
  • [TT3331907] Enhancement – VPConsole ExtDir service load optimization. VPConsole now uses external Directory service feature to provide only changed entries, so refresh is much faster.
  • [TT3331916] Enhancement – Calls arriving from Finesse we are not able to use the “join call” function. This issue fixes not only so-called Finesse call" but enables joining of calls from different lines on the same device. CiscoTSP lineDevSpcific function "Join-across-lines" is used to achieve this capability.
    • Join-across-lines should be enabled on Cisco Call manager settings:
    • System->Service parameters->Server(Choose)->Service(Cisco CallManager)->Join Across Lines Policy-> should be set to ON
    • Device specific settings may also need to be changed.

NOTE. Not all devices support Join across lines feature. Refer to Cisco documentation for device compatibility.

This update only requires that the CiscoSIM be updated as the older consoles will be able to join calls. However in the older consoles, the “Remove” (from conference) button may not work properly for such calls, so it is recommended to update Consoles as soon as possible

KNOWN ISSUE. If "Join call" is used on calls that are from two secondary lines, there may be an extra call with line showing as a conference member.


  • [TT3331929] Enhancement - Modify CPS when displaying Code Calls.
    • New properties and methods added to CPS engine to support customized popups for Code calls:
      • Version, CompareVersion, SetPopupColors, SetPopupTextSize, SetPopupOnTop, SetPopupTimeout.
      • CPS popup Window now can be resized or moved to another place and remembers size and position.
      • Several CPS popup windows can be opened at the same time. In this case:
        • popups are stacked to avoid overlapping
        • only first popup's size/position is saved/restored.
        • Enter, Esc and Space keys closes currently active (focused) popup dialog.
  • [TT3330754] Enhancement – Display dialog to users that get

Bug fixes

  • #9855     Fix: Invalid default text size in call list (Medium, should be Normal)
  • [TT3331895]      Fix: VPConsloe VPConsole visual defect - gridlines not aligned to header Fixed case in External Directory panel (depends on column re-ordering)
  • [TT3331937] & ]TT3330498] Fix: text needs adjusting (truncated)
  • #9874 Fix: Media service does not accept SAM usernames Old version of media service did not accept names in DOMAIN\user format. Fix allows use of both DOMAIN\user and [email protected] formats
  • [TT3331935] Fix: Ext Dir Layout Issues....Not saving user layout


  • [TT3331140] Enhancement – Add the Highlight feature to all lists the same as in External Directory. Added highlight feature to
    • BLF groups (list and icon view)
    • Group list
    • Queue display
    • Parked calls panel
    • Conference box
    • Queue list
    • Recent call log
  • [TT3331770] Enhancement – Deskbar for ACD Agent should have option “show tray icon” & icon has four (4) possible statuses.
  • [TT3331901] Enhancement – Add support of Tabbed Directories in the Ext Dir Service
    • Select service connection in ExtDir options
    • Press Edit, then Refresh and Save.
    • Auxiliary child connections will be created; they can be renamed or removed.
  • [TT3330990] Enhancement – Clear call tool is missing in Parked Calls panel.
  • [TT3330003] Enhancement – Feature to allow the admin to release licenses and see DN that is being used. Note: this is a partial implementation in VP License Administrat
    • Show extension number with host name.
    • F5 key now works as refresh key.
  • [TT3331394] Enhancement – Insert a comment specific to the call being highlighted
  • [TT3330498] ACD Enhancement – Provide ability to display Make Busy Status to user Call list caption flashes in Busy mode. Flashing can be turned off in Misc options.
  • [TT3331446] ACD Enhancement – Right-click on queue to log out
  • [TT3330909] ACD Enhancement – Need to Auto Log out Agents at defined time New option added in VPConfigurator "ACD configuration" tab.
  • [TT3331827] ACD Enhancement - Decline Call New toolbar button "Decline" added. Misc options contains address to redirect. Note: shortcut CTRL+ALT+D is available in a fresh installation or after registry cleaning (delete SettingsV2).
  • [TT3331907] VPConsole ExtDir service load optimization. Incremental data loading implemented so that VPConsole loads only updates since last check from External Directory Service.
  • #9771 Enhancement – Automatically use server IP in WebWidgets via "{Server}" tag (without quotes) in default widget configurations. Web Views would refresh on server change. NOTE. "{Server}" tag will not be automatically used if user already changed ip address, or used previous version of VistaPoint with WebWidgets support ( In such case user need to do clean install, or change server url manually using "{Server}" tag.
  • [TT3331919] Enhancement – Provide option in Mongo DB (HL7 DB) to support failover event in thick client. VPConsole: "{Server}" tag added to configuration of External Directory connection. This tag will be automatically replaced by IP address of current VistaTDS server (primary or secondary). During fail-over External Directory connection will be automatically switched to alternative server. Important Note: "{Server}" tag will not be automatically used if user already used External Directory connection before upgrading Console to In such case user need to do clean install, or change server URL manually using "{Server}" tag.

Bug fixes

  • [TT3331898] Fix: Call Assist not working in VPConsole
  • [TT3331797] Slowness due to memory leak when using Exchange Plugin Final fix in VPExchangePlugin component. Duplicate note entries has been eliminated.
  • [TT3331895] Grid lines are not aligned to the header
  • [TT3331897] Double grid lines in Call List, BLF list and External Directory views
  • [TT3331896] Cell height inconsistent when using grid lines
  • [TT3331759] Ext Dir Tabs not adjusting to change in screen resolution
  • [TT3331905] VPConsole don't refresh ExtDir panel
  • [TT3331899] Deskbar - Some calls getting stuck in the call list
  • [TT3331921] External Directory column layout changes when HA fail-over takes place
  • #9649 Fix - VPCallCtrl.ocx logging broken
  • #9701 Add logging to VPCallCtrl consistent with logging policy
  • #9659 VPConsole ExtDir options doesn't save connection state
  • #9164        Web Widget URL changes only after Console restart
  • #9160 URL in WebView panel is ignored if changed
  • #7807 Console crash on closing when CPS editor left open.
  • #8182 Watchdog log entry illegible with VistaTDS email notification

Other changes

  • #9602 Decode grid line color in VP Consoles log file
  • #9682 Remove deprecated projects.

WebConsole build_4.4.78.1301

  • [TT3331716]Fix an error found during testingof this TT item

WebConsole build_4.4.78.13

  • [TT3331586] Enhancement: Allow user to set Darker Grid Lines
  • [TT3331716] Enhancement: Highlighting option having the line selected background color become the color of the text
  • [TT3331857] Fix: WebConsole CSV Lookup not working
  • [TT3331900] Enhancement: Ability to hide Call Variables in Finesse Widget
  • [TT3331903] Fix: Defect - Finesse Widget Logging Issue
  • [TT3331908] Fix: WebConsole external directory not searching correctly when using more than one field

Note: TT3331857 requires Stand-Alone components of v4.4.78.13


  • [TT3331890] Fix: Issue found in when using Grid Lines
  • [TT3331853] WIN10 Client stability issues fixed


  • [TT3331716] Highlighting option as requested by customers by having the line selected background color become the color of the text. A new checkbox "Invert colors when selected" added in Highlight Options for External Directory.
  • [TT3331773] Deskbar for ACD Agent doesn’t have a way to define a backup server.
  • [TT3331586] VPConsole and VPDesktop now supports multicolor gridline, which is available in Call list, Extensions list and External Directory views.
  • [TT3330296] Fix: DEV/Cisco SIM: application will try to access dwMediaModes for NULL object.

[TT3331888] Fix: Console companion Finesse widget issue when closing the application.build_4.4.78.11

  • [TT3331719]Enhancement - Track time user clicked "Page" inside Call Tracker and Call Assist Modules
  • [TT3331789]WebConsole cosmetic issue when cells are sized fairly small (lower screen resolution)
  • [TT3331864]After WebConsole upgrade when LDAP is enabled from external directory service it creates issues. Fix: Improved External Directory list performance. The results when tested with 150K records are as follows:
    • Initial ExternalDirecotry loading ~30s
    • Tab change operation 3-4s
    • Various list operations (sorting, filtering) 2-3s

Recommended 'Page Size' setting when working with 150k records: 50000 Page Size can be set with VP WebConfigurator ExternalDirectory->Data Sources->Page size

  • [TT3331871]Change name of Agent Status Widget
  • [TT3331874]Fix:WebConsole Media Toolbar not staying hidden
  • TT3331875] Fix: VPConsole not saving Finesse Widget Settings
  • [TT3331880] Fix:Finesse Widget -   Call Variable data disappears
  • [TT3331881] Fix:Defect - Finesse Widget - Wrapup Codes don’t function
  • [TT3331882] Fix:Defect - Consoles not retaining last ext
  • [TT3331883] Fix:LDAP login in VPConsole and WebConsole are not retaining last extension logged in
  • [TT3331875] Fix: Defect VPConsole not saving Finesse Widget Settings
  • #9463Improve widgets logging by sending client log to server side



  • [TT3331879] Issue with build installer



  • [TT3331871]Change - Change name of Agent Status Widget
  • [TT3331664]Enhancement: Increase Emergency Alert number field capacity


    • Extensions can be written as a single extension (can have '+' prefix)
    • Extensions can be written with wildcards ('?' wildcard means any single symbol, it is used when number can start with prefix or a digit, 'x' or 'X' wildcard means any single digit)
    • Extensions also can be written as a range (range beginning has to be smaller or the same as range end, if range beginning and range end must have the same prefix - '+' or none, range cannot have wildcards, range extensions can be separated by '-' or by ':' with no other symbols in between).
    • Extensions and ranges written before '/', 'except', 'not' or 'exclude' are included in range, and ranges or extensions after these separators are excluded.
      • Extensions and ranges can be separated by whitespace (' '), comma (','), semicolon (';'), comma and semicolon can have whitespaces before and after them.
    • Examples:




Depends on usage context, can be 'No numbers' or 'All numbers'


Any number is valid (usage of '*' is allowed or forbidden depending on context)

123456,564 123 ; 911

Valid numbers are: 123456, 564, 123, and 911


Valid numbers are: 0450, 1450, 2450, ... 9450


Valid number is number 450 prefixed with any ASCII character

1000-2000 3000:5000 / 455x

Valid number are numbers from 1000 to 2000, 3000 to 5000 except numbers from 4550 to 4559


Additional notes:


  1. This new format has been implemented in multiple places for consistency:

a. Configurator:

i.     PCE:

    1. General - ACD - Rules:
    2. Add - Assigned Agents  (Empty field or '*' can be used as 'all numbers')
    3. Add - Devices to monitor
    4. Pool devices
    5. Devices to monitor
    6. Emergency - Alert Numbers
    7. Emergency - Extensions to monitor for alert numbers  ('*' can be used as 'all numbers')

ii.    Cisco SIM:

    1. General - SIM startup options:

a. Extensions  (Empty field or '*' can be used as 'all numbers')
b. Add - Extensions  (Empty field or '*' can be used as 'all numbers')

2. Call automation - Managed devices
3. Cisco Native Call Queuing - Add - Extensions that monitors Hunt Pilot (Empty field or '*' can be used as 'all numbers')
4. Cisco Unified Contact Center - Add – Watchers

2. New format (wild cards and exclude range) for emergency numbers is only valid if both - Server and Standalone Console clients are updated to the same version (, so do not use it until Console clients are at matching version.
3. New format (wild cards and exclude range) is not yet supported in WebConsole, so do not use not use new format until WebConsole is able to accept it.

  • [TT3331719] Enhancement: Track time user clicked "Page" inside Call Tracker and Call Assist Modules (Event Logger widget integration with StandAlone components). This is partial implementation (preview):
    • Event Logger widget integrated to Standalone console
    • Some events are not properly logged and will be fixed in next version.

Event or Action


Offered call event

Answered call event

Originated call event

Held call event

Retrieved call event

Dropped call event

Make call action

Answer call action

Hold call action

Unhold call action

Hangup call action

Send call action VTDS blind transfer

Consult call action Supervisor transfer

Complete call transfer action

Cancel call transfer action

Send InformaCast page




Not Logged

Not Logged


Partial (no names)





Partial (no name of third party)

Partial (no name of third party)

Partial (no name of third party)

Partial (no name of third party)

Not Logged


  • [TT3331866] LDAP login should read all extensions from telephone fields with multiple values
  • [TT3331797] Slowness noticed due to memory leak. Partial fix: Memory leak in Exchange plugin addressed.
  • #9225 External directory search and sorting by Note column does not work



  • [TT3331155]Update Enterprise directory applet java version. Solved by removing Java dependency from Enterprise Directory (task #8301):
    • VPEnterpriseSetup fresh install no longer requires Java
    • VPEnterpriseSetup update install removes jar java file (applet)
    • Additionally, call status refresh in ED window fixed.
  • [TT3331426]Enhancement - Need ability to Add/Edit Status Notes from within the Ext Dir contact menu
  • [TT3331594]Enhancement - Need ability to insert/edit status note from Ext Dir (Duplicate of TT3331426)
  • #9201 Reworking WebView to use chromium engine
  • [TT3331852] VPConsole WebView - memory leak on refresh. Fixed by reworking WebView to chrome engine (task #9201)   
  • [TT3331854] BLF Update option missing from Misc settings (VPConsole) (regress after TT3331718)
  • [TT3331797] Slowness noticed due to memory leak. Fixed memory leak in VistaPoint Exchange 2010 plugin
  • #9238 Empty error message when trying to add custom panel with existing name
  • #9239 No error message when renaming custom panel to already existing name
  • #9237 VPBrowserChild.exe need to show version and better name in ProcExp



  • EnumerateTapiDevices:
    • now show devices being enumerated immediately on console, opens in notepad at the end;
    • uses multicolumn (compact) output where possible by default;
    • Provides summary (totals by type) at the end of report
  • [TT3331851] BLF numbers are not populated to CallBox when BLF selected (regress after TT3331718)
  • [TT3331718] Support of WebView and Modules in Console Companion. Follow-up: fix default tcp port for Finesse Widget



  • [TT3331155]Update Enterprise directory applet java version. Partial

            Add ED (VpWebExt.dll) log collection to syslogger

  • [TT3331718]- Enhancement - Support of WebView and Modules in Console Companion:
    • Implemented web browsing feature inside Console Companion and Agent Console
    • Web panels can be created through "Settings"->"Options"->"Custom Panels"
    • Implemented floating and docking of panels as well as docking multiple panels into tabs
    • If panel is tabbed or fully visible on screen, it will be shown as available in the "View" drop down menu
    • Implemented support of Finesse and Call Assist widgets inside Standalone Consoles
    • Supported consoles: Console Companion, Agent Console
    • The URL for web widgets can be changed in the Custom Panel settings.

Note: WebView modules are dependent in Internet Explorer version - requires that Internet Explorer 11 be installed. IE11 is available by default in newest Windows versions (Win10+) or can be installed using IE11 offline installer from Microsoft's site.

  • [TT3331844]VPConsole misses first entry of multi-page ExternalDirectory service responses
  • [TT3331840]ExtDir VPConsole freezing during large directory refresh (100K entries)


    • Initial optimization: eliminate multiple calls to the same function inside loop and unnecessary copying of memory objects. Tab switch time reduced to ~10 seconds form 20-30 seconds)
    • use binary format for ExtDir cache (loads/saves 10 times faster)Tab switch time reduced to ~8 seconds
    • move ExtDir cache saving to separate (non-GUI) thread Tab switch time reduced to ~5-6 seconds
    • void duplicate operations (Sort, MakeVisibleLst) Tab switch time reduced to ~2.5 second
    • Pre-load telephone type strings instead of computing each time. Time for ordering by telephone type reduced

NOTE. Format of external directory cache file (external_directory.cache) has changed. When VPConsole with this update runs for the first time old saved cache file                  cannot be used, so external directory tabs will be empty until refreshed from server. Cache is saved in new format after refresh and subsequent runs will load cache correctly.

  •  #9155 Fix: CiscoSIM Unpark fails for park places with long numbers


VPConsole update (Client side only):

  • [TT3331830]Console connection to External Directory Service
    -  Additional enhancements: Translate telephoneType values into human readable text instead of type ids:
    - Enable search by custom phone types such as "Nurse phone" or "Nurse Station"
  • [TT3331830]Console connection to External Directory Service
    -BugFixincorrect data displayed when server reports all data in single page


VPConsole update (Client side only):

  • [TT3331830]Added support for Console connection to External Directory Service. Reduced memory usage when using large External Directories (more than 500,000 phone entries)


  • Compatibility
    Needs matching version of External Directory Service (at least, otherwise Externa Directory Service tab won't work 


Server-side changes

  • #8976Fix: ACD stops redirecting when logged out of single queue
  • [TT3331832]Fix:CSTAGateway crash when processing calls on long numbers

Client-side changes (Console)

  • [TT3331831]Fix:10 digit workaround not included in CPS. Executive.cpsjs with long numbers support


No changes - just number changed due to failing build


Server-side changes

  • #8987 Agent Greeting - CSTA Gateway. Recording and licensing support for WebConsole.
  • #8988 Media service - setup. Use different names for 32 and 64 bit setups: VPMediaSetup.exe / VPMediaSetup_x64.exe
  • #8988 Media service setup. Use different Display name in Control Panel: VistaPoint Media Service / VistaPoint Media Service 64bit           
  • [TT3331829] CiscoSIM service fails to stop after TDS connection lost
  • [TT3331274] VPTapiStart service is not seen in Configurator output (About box).
  • #8992 Media service license ignored in PCE

Client side changes

  • [TT3331820]Non-monitored phone should trigger emergency alerting by calling
    Added feature to Executive.cpsjs

VistaPoint Enterprise (

Agent Greeting Enhancements (TT3331808)

  • [TT3331779] Fix: Agent Greeting not working with VistaPoint ACD AutoParked Calls. Additional configuration options were added to the agent greeting dialog.
  • Agent Greetings are separated into three (3) types:
    • Personal Greeting - Greeting is configured based on dialed number (DID) and redirected from fields. It is played when a call for the agent matches the specified fields.
    • Personal Direct Greeting - Greeting is played when the agent's number was dialed by the caller.
    • Global Greeting - Played when no other greeting is applicable based on configuration.
  • [TT3331807] Enhancement: Ability to record voice through Media Service. An additional button, named "Record greeting", was added to the "Media" toolbar. When clicked, allows the user to specify the name of a recording and either start recording a greeting with the specified name or listen to the greeting.
    • Buttons are provided for both recording a greeting and playing it back.
    • Recording or playback state is specified inside the dialog during selected procedure.
    • If a recording name matches an existing one - recording will not be available.
    • In this case a "Delete" button is provided to erase a greeti

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